Emma and Theo

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Campaign terms

The campaign period is 14-31.05.2021.

Free shipping and returns on all orders from 35 €.

Free return is valid only for orders placed during the campaign period (14-31.05.2021)

Free shipping and returns are valid within Estonia for Smartpost and DPD parcel machines.

You can return the product within 14 days of receiving it!

 

When returning the product, proceed as follows:

Send us an e-mail with a request to return the goods to info@emmaandtheo.ee.

Be sure to include the customer's name and order number in the letter.

Pack the product (s) and be sure to include your name and order number so we know who the package is from.

NB! Returned products must be clean, not worn and with original labels!

 

Returning a package with a Smartpost parcel machine

To return, select "Return package" at the Smartpost machine and follow the further instructions on the screen.

The parcel code is the same as the one you received the parcel with.

Smartpost return from the White Machine

To return the package, order a new door code here: https://my.smartpost.ee/return_parcel/
There you have to enter the barcode, which you will find on the received package.
NB! Please note that the door code is valid until the end of the next day. The parcel must be delivered to the machine no later than the next day before closing the center where the parcel machine is located!

 

Returning a package with DPD

Write to info@emmaandtheo.ee and ask us for a parcel card for return. Please print it out and paste it on the package. At the parcel machine, select "Send preregistred package" and follow the on-screen instructions.


Emma and Theo OÜ reserves the right to change the terms of the campaign.